Returns & Refunds policy

This Refund Policy applies to all purchases made through Lumé Candle (accessible at https://lumecandle.shop). Please read this policy carefully before making a purchase. By placing an order, you agree to the terms stated below.

Eligibility for Refunds and Returns

We take great care in ensuring that every product is securely packaged and shipped in perfect condition. However, if you receive a damaged or defective item, you may be eligible for a replacement or refund under the following conditions:

1. Damage Upon Arrival:

If your order arrives damaged or broken, you must contact us within 48 hours (2×24 hours) of receiving the product. Proof of damage (such as clear photos or videos) must be provided to verify your claim.

2. Incorrect or Missing Items:

In the event that you receive the wrong product or your order is incomplete, please notify us immediately within 48 hours of receipt. We will investigate and arrange a replacement or refund at no additional cost.

3. Return Conditions:

• The product must be unused and returned in its original packaging.

• Returns are only accepted for items purchased directly through our website.

• Products purchased during promotional events or marked as “final sale” are not eligible for refund unless proven defective.

Refund Process

Once we receive and verify your return request, we will notify you via email regarding the approval or rejection of your refund. If approved, the refund will be processed within 7–14 business days, depending on your payment method or bank policy.

Refunds are issued using the original method of payment whenever possible. If this is not feasible, we may offer store credit or another suitable arrangement.

Non-Refundable Situations

We reserve the right to decline refund or return requests under the following circumstances:

• The damage was caused by improper handling after delivery.

• The product has been used, altered, or is missing parts of the original packaging.

• The request was submitted beyond the 48-hour time frame after delivery.

• Insufficient proof of damage was provided.

Return Shipping

If a return is approved, detailed instructions will be provided by our team. In most cases, return shipping costs are covered by Lumé Candle only if the product was defective or damaged upon arrival. For other reasons, shipping costs may be the responsibility of the customer.

Contact Us

If you have questions about our Refund Policy or wish to initiate a return, please contact our customer support team through:

Email: admin@lumecandle.shop

Chat: via the contact form available on our website.